Refund policy

We hope you love your Liz Kamille Skincare products. As our skincare products are handmade in small batches and made fresh to order, we take great care in preparing every order especially for you.

Cancellations

You can cancel your order up to 24 hours after purchasing for a full refund.

Returns

Due to the nature of our skincare products and for hygiene reasons, we are unable to accept returns of products that have been opened or used, unless the product is faulty.

If your product is unopened and sealed and you wish to return it, please contact us at hello@lizkamille.com within 14 days of receiving your order. Once your return has been approved, items must be returned in their original, unused condition within 14 days.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged, faulty, or you receive the wrong product, please contact us as soon as possible at hello@lizkamille.com with your order details and photographs of the item so we can help resolve the issue.

Where appropriate, we will arrange a replacement or refund at no additional cost to you.

Refunds

Once an eligible return has been received and inspected, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

This policy does not affect your statutory rights.